FAQs

What are check in and check out times?
Check-in is from 3pm, but if you arrive early and want to drop off your bags, we're happy to store them at reception. When it's time for you to hit the road again, please check out by 11am.

Can we have an early check-in?
Check-in is 3pm as standard, however, we can sometimes offer early check-ins on special request, if rooms are available. Give us a call within 48 hours of your stay and we'll see if we can accommodate you. Give us a call on 01789 271000 and press 0 for reception.

Is it possible to have somewhere to change clothing before check-in?
If you have a spa appointment or want to use the leisure facilities before check-in, you'll be able to use the changing facilities. Just need a quick freshen up? You're welcome to use the Reception bathroom facilities and then store any bags with us.

Do you have interconnecting rooms?
Yes, we have several interconnecting rooms ideal for families. Just put in a request when you make your booking and we'll do our best to arrange one for you. Or, call our booking office on 0330 107 1599 if you would like to guarantee interconnecting rooms.

Is the car park secure and well lit?
Our car park is not secured, so please bring valuables into the hotel with you. There is lighting if you're arriving in the dark.

Is there somewhere we can leave our bags before we check in?
Yes, we'll happily store your baggage at reception before check-in so you can explore the local area.

Can we add something to the room before arrival for a special occasion?
If you'd like something added to your room before arrival, say a birthday cake or special flower arrangement, just let us know in advance and we're happy to help out. You'll also get an email in advance of your trip with some special extras you can book quickly and easily. Please call 01789 271000 and press 0 for reception.

Can we have rooms close together?
Of course you can. If you're travelling as a group, let us know in advance that you'd prefer rooms near to each other so we can accommodate you. This is subject to availability, as our hotels do get very busy!

Is there car parking? (Charges applicable)
Yes, we have 90 car parking spaces of which three are reserved for blue badge holders. Vehicle registration is required at check-in.

Is the hotel dog-friendly?
Yes, dogs are welcome, and even better, there's no charge. See our dog friendly hotels guide for more information here.

Do you have family rooms?
Yes, if the kids are coming along, you can enjoy some quality time together in one of our generously-sized family rooms. We can set you up with a cot for very young guests, a Z bed for slightly older ones.

I need to call the hotel, what's the telephone number?
Ring us on 01789 271000 if you need anything. We're here to help!

Do you take group bookings?
Yes, we do group bookings. Whether it's hosting your colleagues for a work conference or your close circle of friends for a fun trip away, we'll gladly do what we can to make your group stay as enjoyable as possible. Give us a call on 01789 271000 for more information.

Do you have minibars or fridges in the rooms?
Yes, our Deluxe Rooms all have fridges and Suites feature complimentary minibars.

Do you have accessible rooms?
Yes, The Stratford Hotel has one purpose-built accessible room for disabled access. This room will ensure a comfortable stay with extra space for easy wheelchair access and additional features including grab-bars and emergency alarm systems.

To book or get further information, please contact our call centre on 0330 107 1599.

You can find more information about the hotel's accessibility here.

Does the hotel have a lift?
Yes, lift access is available to all public areas throughout the hotel.

Is the entrance to the hotel wheelchair accessible?
Yes, there is a dropped level kerb and paved route from the disabled parking into the hotel with a push button door for assisted opening. The main hotel entrance is via an automatic revolving door that can be fully opened upon request. If you need assistance with luggage or equipment, our reception team will assist 24 hours.

You can find more information about the hotel's accessibility here.

What's the nearest train station?
Stratford-Upon-Avon Station is 800m from the hotel.

Can the hotel book me a taxi?
Absolutely, if you need a ride somewhere, let us know and we'll arrange for the local taxi service to pick you up.

What time is breakfast served?
Breakfast is served in The Quills Restaurant from 7am-10am on weekdays and 7am-11am on weekends and bank holidays.

What time is dinner served?
You can enjoy a classic British menu made with seasonal ingredients in The Quills Restaurant, or enjoy the same menu from the more relaxed Lounge Bar.

Opening times for dinner at The Quills Restaurant are 6-9:30pm daily.

Do I need to prebook breakfast?
There's no need to book a time, however, if there is a specific time you'd prefer to enjoy your breakfast, simply advise a member of our team at reception on check-in.

Do you have Halal meat?
We'll always try and accommodate any dietary requirements. Please let your server know your preferences when you join us for a meal.

Do you have sample menus?
Yes, you can see sample menus online for dinner and the bar. Take a look here.

Can I make a dining reservation online?
You can book dinner and Afternoon Tea online via the hotel website. We'd always recommend booking in advance to make sure we have a table at the time you'd prefer.

Book online here and we'll also send you a reminder just before your stay.

Do you offer Afternoon Tea?
Yes, of course! (We are British, after all.) We offer Traditional Afternoon Tea, Hendricks Gin & Tea, and Prosecco Afternoon Tea – so pick your favourite.

Click here to find out more, or book a slot.

Do you have gluten free options in your restaurant?
Yes, we offer gluten-free meals. Our menus show options with GF = Gluten Free and GFS = Gluten Free Alternative Available. Please note our food is prepared in a kitchen where nuts, gluten and other known allergens or intolerance's may be present.

Do you have vegetarian and vegan options in your restaurant?
Yes, we offer a range of tasty Vegetarian and Vegan dishes. Our menus show options with V = Suitable for Vegetarians and Ve = Suitable for Vegans.

Can non-residents come for breakfast/lunch/dinner?
If you're not staying with us you're still welcome to join us for a meal, but we'd definitely recommend booking in advance.

Book online here or give us a call on 01789 271000 and press 0 for reception.

Do you offer room service?
Yes, if you'd prefer to dine in private you can have meals delivered to your door.

Can I use the spa and gym if I’m staying in the hotel?
You're welcome to use our 24-hour mini gym to help maintain your fitness routine while staying with us.

Who do I speak to about lost property?
If you think you've left something behind, please get in touch with the hotel Reception for assistance on 01789 271000 and press 0 for reception.

A £50.00 pre-authorisation charge is still appearing on my account – what do I need to do?
The pre-authorisation charge is just there to make sure you can cover the cost of any extras you enjoy during your stay - it's not an actual charge and will disappear from your account although this may take a few days. If you're concerned, please give us a call on 01789 271000 and press 0 for reception.

How can I get a VAT receipt?
You can ask for a VAT receipt when you check out. 

If you've already checked out, please call 01789 271000 and press 0 for reception or email reception@thestratfordhotel.co.uk

Is there anywhere to leave my bags once I've checked out?
The hotel reception desk is happy to look after your bags before check-in or after check-out.

Can I still enjoy the restaurant once I've checked out?
Please feel free to stay for a bite to eat after check out.

How do I make a complaint?
We're really sorry that part of your stay hasn't met your expectations. The best way to deal with any issues is to speak to the hotel team so we can try and solve the problem as quickly as possible. If you need to make a complaint after your stay, please fill in our feedback form here or email us at customer-relations@theqhotelscollection.co.uk. Don't forget to put your booking reference in the message.

Are you looking to get a quote for a more complex booking?
All our availability and prices are live, therefore any quotes made prior to booking via email are subject to change, therefore we always recommend, if your query is a little more complicated than the norm, that you give us a call on 0330 107 1559, however, if you'd prefer to email us, please click on the link at the bottom of this page and fill out our query form, and we'll get back to you shortly. 

Please note, Credit and Debit cards cannot be taken over email, so confirmed booking need to be completed via phone or online.

Please contact our friendly team by emailing stay@theqhotelscollection.co.uk.